Support Hub
Technical assistance, documentation, and billing management for SheetFactorys.
Operational Questions
1. How will the charge appear on my card statement?
Orders and subscription renewals are fulfilled by Dodo Payments (dodopayments.com), the Merchant of Record for all sales. Charges typically appear on bank and credit card statements as DODO PAYMENTS * SHEETFACTORYS or similar text.
2. How do plan upgrades, downgrades, and cancellations work?
You can adjust or cancel your subscription at any time through the Settings tab inside your account hub. When you cancel, all premium features remain accessible until the final date of your current billing period, after which the account reverts to the Free tier without additional billing.
3. What conditions apply to the 14-day money-back guarantee?
Initial subscription purchases are eligible for a full refund within 14 calendar days of purchase, provided the account has processed fewer than 1,000 spreadsheet rows and created fewer than 15 dashboards. Recurring renewal charges and subsequent subscriptions are non-refundable. Contact support to initiate a review.
4. Can multiple team members share one subscription?
Subscriptions are licensed on a per-user basis. Account sharing and custom proxy multiplexing are prohibited under our Terms of Service. Business plan workspaces include seat management tools to invite multiple team members under centralized billing.